MagicShine Recall Info

The Magicshine batteries were recalled by GeoMangear a few months ago and I promptly sent mine in considering that the issue at hand was batteries that were faulty and there were a couple of cases where the batteries started fires.  Considering the fire hazard, I thought it best to send everything in and get the batteries replaced.  

GeoMangear definitely stepped up to the plate and did the right thing in regards to the recall.  It cost them a big chunk of change and it is really commendable that a small business is doing what they can to resolve the issue at significant cost to them.  The replacement lights are supposed to come sometime by Oct 31st which is a little frustrating because days are starting to get shorter and who knows if weather will permit riding much beyond the 10/31 date but I am hopeful that the batteries will get here before the 10/31 and am super thankful to GMG for taking the initiative to fix this despite the turn-around time.

I received the following email from the Magicshine recall via GeoMangear.com:

Please disregard this email if you have already received your recall battery replacement(s).We really apologize for the length of time this recall process is taking. We had planned to get batteries to everyone before the days started getting shorter and lights were needed for riding. But best intentions don't always work out.

We want to let you know that your claim has been received and validated against the Geomangear order database by the recall administrator on May 2, 2011 and you are in the recall queue. This whole process has been very complex with major issues surfacing constantly including severe supply chain problems due to Japan's very unfortunate twin disasters.


When will you get your battery(s)?


For claims that have been received by June 15, 2011 we will get all those batteries shipped out, at the latest, by October 31st


For claims that have been received after June 15, 2011 we will get all those batteries shipped out, at the latest, by December 31st.The three of us at Geomangear kindly ask you - please don't email us wanting to know more specifics. This recall is pushing our resources to the limit. We need to focus on getting batteries out as quickly as possible to everyone.


A side note - for those of you who are upset with us because we are still selling products on our website, please understand the reality that we must continue sales to fund this recall.


We thank you for your past patronage, your patience now and hopefully your continued support. Let us all be able to safely Ride On!

The Team at Geomangear


*** Please do not respond to this email. Responses will not be answered.***